Patient Info

1) How to make an appointment

To schedule a consultation with our surgeons, you have two convenient options:

  • Direct Contact: Kindly reach out to our reception team at (03) 9731 8700 to secure a consultation appointment.
  • Online Form: Alternatively, you may initiate a consultation request by completing our online Appointment Request Form. A member of our reception team will subsequently contact you to confirm your preferred date, time, and clinic location.

2) Your initial appointment

Here’s what you can expect during your consultation:

  • In-depth Assessment: Our surgeons will conduct a thorough examination to understand your issue and concerns.
  • Personalised Treatment Options: We’ll discuss all available treatment plans tailored to your specific situation, ensuring the best possible outcome.
  • Open Communication: This is your opportunity to ask questions and gain a clear understanding of your treatment options. We are committed to fostering an open dialogue to address any concerns you may have.
  • Anaesthesia Selection: We will work with you to determine the most suitable anaesthesia option (local, sedation, or general) for your comfort and safety during the procedure.
  • Transparent Cost Breakdown: We believe in financial transparency. You will receive a detailed cost breakdown of your treatment, allowing you to discuss potential rebates from Medicare or your private health insurance provider beforehand.

In some cases, for simpler procedures or emergencies, same-day treatment with local anaesthetic may be possible. We will discuss all options during your consultation.

To expedite your consultation and ensure we have all the necessary information, we kindly request you bring the following:

  • Referral Letter: A letter of referral from your family doctor GP, dentist or specialist in order to receive the Medicare rebate for seeing a specialist.
  • Recent X-rays (optional but helpful): Having your latest OPG (full mouth x-ray) taken within the last 12 months, or any other relevant x-rays, can be very helpful for our assessment.
  • Current Medication List: Please bring a list of all medications you are currently taking, including prescription and over-the-counter medications.
  • Medicare Card/Private Insurance details: Bring your Medicare card to ensure that we can claim Medicare rebates
  • Private Health Insurance Information (optional): Please bring your private health insurance details if you wish to claim any rebates.
  • Complete the online patient registration.

3) Preparing for your surgery

Local Anaesthetic

For procedures under local anaesthetic only please ensure you have something to eat & drink prior to your appointment time. It helps to minimises anxiety as does listening to music! BYO earbuds or headphones so you can listen to your music during the procedure. Local anaesthetic will not affect your ability to drive to and from your appointment.

IV Sedation & Local Anaesthetic

Fasting instructions will be given at the time of making your procedural appointment. Sedation will affect your judgement for about 24 hours so it is important that you do not:

  • drive or operate machinery
  • drink alcohol
  • sign any legal documents
  • be responsible for the care of another individual
  • have an adult with you for the first 24 hours after your procedure

General Anaesthesia

If you are attending a hospital for your surgery under general anaesthetic, you will be given instructions regarding when and where to attend, together with fasting instructions a couple of days prior to your admission date. The same precautions and post-procedure restrictions apply as listed above under IV Sedation.

4) Hospital Admissions

We understand that having surgery in hospital can be new territory for many patients. Here’s some information for a smooth and comfortable experience:

Meeting Your Anaesthetist: Shortly before surgery, you’ll meet your friendly anaesthetist who will discuss the type of anaesthesia used and answer any questions you may have.

Day of Surgery Checklist:

  • Fasting: Remember, no food or drinks (including water) for the past six hours.
  • Smoking Cessation: Avoid smoking for at least 12 hours before surgery. Ideally, quit smoking well in advance for improved recovery.
  • Support System: Arrange for a responsible adult to accompany you to the hospital and drive you home safely.
  • Post-Operative Care: Following general anesthesia, avoid driving or operating machinery for 24 hours.
  • Comfortable Attire: Wear loose-fitting, comfortable clothing for your hospital stay.
  • Minimal Accessories: Please remove contact lenses, jewelry, and dentures before surgery.
  • Minimal Makeup: Avoid wearing lipstick, excessive makeup, or nail polish on the day of surgery.
  • Communication is Key: If you experience a cold, sore throat, upset stomach, or bowel problems before surgery, please inform our office.
  • Medications: Discuss any routine medications you take with your doctor beforehand for specific instructions on surgery day.

Still have questions? Our friendly staff is here to help! Feel free to contact us for more information on pre-surgical preparation.

Online Admission Forms

Please complete the online admission forms. Listed below are the list of hospitals our surgeons operate from. Click on the hospital that you are scheduled to have your surgery at for a link to the online admission.

Wyndham Clinic Private Hospital

242A Hoppers Lane
Werribee VIC 3030

Ph: (03) 9731 6646
wyndhamclinic.com.au/day-surgery
Online admission form:
preadmit.com.au/patient/wyndhamclinic 

Melbourne Private Hospital

1F Royal Parade
Parkville VIC 3052

Ph: (03) 8341 3400
melbourneprivatehospital.com.au

Online admission form:
melbourneprivatehospital.com.au/patients/eadmissions-registration 

Waverley Private Hospital

343-357 Blackburn Rd
Mount Waverley VIC 3149

Ph: (03) 9881 7700
waverleyprivate.com.au

Online admission form:
waverleyprivate.com.au/For-Patients/Online-Admission-Form  

Monash House Private Hospital

271 Clayton Rd
Clayton VIC 3168

Ph: (03) 8394 0700
monashhouseprivatehospital.com.au

Online admission form:
preadmission.monashhouse.com.au

Hobson Healthcare Hospital, Sydenham

566 Melton Hwy
Sydenham VIC 3037 

Ph: (03) 8361 6400
hobsonhealthcare.com.au

Online admission form:
hobsonhealthcare.com.au/online-admission

5) Fees and Payments

Consultation Fees

A consultation fee applies to all initial consultations and is due in full at the time of service.

  • Please find below details regarding rebates for your consultation fee :
    • Specialist surgeon consultations: Electronic submission can be made following payment for Medicare rebates to be deposited directly to your nominated bank account
    • Oral Medicine Specialist consultations: Electronic submission to your private health fund (dental extras) can be facilitated for potential rebates. Reimbursements will be directly deposited into your nominated bank account, as indicated on file.

Surgery

All fees for procedures will be explained in detail by the staff at the time of consultation. You will be provided with an estimate of the likely costs of any in-hospital procedures. 

After seeing the specialist surgeon, please contact your health fund if you’re unsure what you are covered for.

Medicare does not cover the surgical fees for dental procedures such as tooth extraction and dental implants. These will only be claimable through your dental extras on your private insurance depending on your level of cover. Please note that we are unable to submit a claim for dental benefits on your behalf. You will need to lodge this claim with the invoice provided.

Non – dental procedures such as bone grafting, biopsies, removal of cysts, etc. may attract a Medicare rebate.

You will need to know the item number corresponding to your proposed procedure(s) provided by the specialist surgeon.

Here are some questions to ask when you contact your health insurance provider:

  • Have I served all current waiting periods?
  • Are all my premium payments up to date?
  • Does my policy have any restrictions, limitations or minimum benefits that may apply?
  • Do I have an excess or any co-payments associated with my policy?

Hospital charges for private patients

Hospital charges you might have to pay as a private patient include:

  • accommodation
  • operating theatre fees
  • prostheses costs, for example dental implants and guides
  • medicines and dressings

If you have private hospital insurance the amount your insurer will pay for these depends on:

  • your policy
  • whether your insurer has an agreement with the hospital

Some policies pay only the Government mandated minimum amount for hospital charges for all or some types of treatment. This could mean you pay higher out of pocket costs.

The out-of-pocket cost to attend a hospital can vary widely based on several factors, including your insurance coverage, the type of medical and dental services you receive, and the specific terms of your insurance plan.

We will provide you with an estimate of fees outlining any out-of-pocket expenses you need to pay before admission.

ANAESTHETIST & PATHOLOGY COSTS

In addition to the fees outlined above, please be aware that if you require surgery, the Anaesthetist and Pathology laboratory will send their accounts for their services separately and directly to you. Oral and Facial Surgery Specialists does not handle these accounts and you will need to pay them directly.

If you have any questions about the costs associated with your procedure before then please contact a member of our team who will be more than happy to assist you.

         
UNINSURED PATIENTS

If you don’t have private health insurance, we will provide a written estimate of hospital/theatre fee, anaesthetic fee and surgical fee. 

PAYMENTS

We accept payment via cash, EFTPOS (debit or credit card), electronic funds transfer (EFT) or secured online payment. 

6) FAQ

Please see our Patient Info Video page for answers to common frequently asked questions.